Hotels always have a front and a back of the house. You can compare the back of the house with going backstage at the theatre. As the traveler you will never see the back of the house. This is where you find the employee entrance, the employee hallways (at the Fontainebleau Hotel the employee hallways consisted of a fascinating labyrinth in the hotel’s basement where I often got lost), the employee elevators, the employee uniform room, the employee locker room, the employee cafeteria, the laundry room, the loading docks, offices and lots of storage areas. My favorite storage area is where Housekeeping keeps its soaps, shampoos and body lotions. This area always smells so good. In the employee hallways you will further find all types of message boards with postings celebrating the employee of the month, employee schedules, shopper report results, announcements of upcoming trainings to hotel rules and laws.

Canang Sari, a collection of daily offerings for sale at the Pasar Badung in Den Pasar. Bali has changed so much in the ten short years since I have been there last. There are more motor bikes, cars and hotels. But the Balinese people still have their customs and rituals. Daily offerings are made to express gratitude and to honor the gods, the ancestors and the underworld creatures. It is a serene undertaking and clears the mind and heart. Photograph by Andrew Kaufman.

Canang Sari, a collection of daily offerings for sale at the Pasar Badung in Den Pasar. Bali has changed so much in the ten short years since I have been there last. There are more motor bikes, cars and hotels. But the Balinese people still have their customs and rituals. Daily offerings are made to express gratitude and to honor the gods, the ancestors and the underworld creatures. It is a serene undertaking and clears the mind and heart. Photograph by Andrew Kaufman.

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Asia, Bali, Beyond Miami, Body Mind Soul, Concierge ABC, Indonesia, Tipping, Travel Etiquette, Travel Tips

The Ladies of the Back of the House

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Concierge ABC, Tipping, Travel Etiquette

For Love or Money

A Concierge favorite is the movie For Love or Money. There are not too many movies where the main movie character is a Concierge. Sometimes you might see a movie scene with a Concierge; of course, always wearing the Clefs d’Or Keys or answering a phone behind the Concierge Desk in the lobby of an upscale hotel. In For Love or Money, the lead character however, is a Concierge, named Doug Ireland, who is played by Michael J. Fox.

For Love Or Money

Michael J. Fox in For Love or Money, Photo by Universal Pictures.

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