Hotels always have a front and a back of the house. You can compare the back of the house with going backstage at the theatre. As the traveler you will never see the back of the house. This is where you find the employee entrance, the employee hallways (at the Fontainebleau Hotel the employee hallways consisted of a fascinating labyrinth in the hotel’s basement where I often got lost), the employee elevators, the employee uniform room, the employee locker room, the employee cafeteria, the laundry room, the loading docks, offices and lots of storage areas. My favorite storage area is where Housekeeping keeps its soaps, shampoos and body lotions. This area always smells so good. In the employee hallways you will further find all types of message boards with postings celebrating the employee of the month, employee schedules, shopper report results, announcements of upcoming trainings to hotel rules and laws.
A Concierge favorite is the movie For Love or Money. There are not too many movies where the main movie character is a Concierge. Sometimes you might see a movie scene with a Concierge; of course, always wearing the Clefs d’Or Keys or answering a phone behind the Concierge Desk in the lobby of an upscale hotel. In For Love or Money, the lead character however, is a Concierge, named Doug Ireland, who is played by Michael J. Fox.